Accessibility

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This page outlines our commitments with respect to digital accessibility and sets out this website's level of compliance with the applicable regulations and frames of reference.

What is digital accessibility?

Digital accessibility is a set of rules and best practices that cover the functional, graphic, technical, and editorial aspects of digital content.
Compliance with those rules and best practices offers a way to ensure that digital material (websites, mobile apps, PDF documents, etc.) are accessible for people with disabilities.
For example, an accessible website makes it possible to do the following:

Customize the displayed content via the operating system and/or the web browser (increase or decrease the size of the characters, change the font type, modify the color scheme, stop the movement of animated graphics, etc.)
Browse through the content by means of user-assistance technologies, such as a read-aloud feature or a Braille pad.
Browse through the content without using a mouse, e.g. only the keyboard, or with a touch pad or touch screen.
Access videos and audio content with subtitles and/or transcriptions,
Etc.

Digital accessibility commitments

RATP Connect is committed to making its websites (Internet, intranet, and extranet), its mobile apps, its business software, and its digital street furniture accessible in compliance with article 47 of French law no. 2005-102 of February 11, 2005. For the best possible results, digital accessibility is taken into account by all our teams (functional and graphic design, development, contribution, etc.) throughout the process of building and maintaining our websites. Those same teams are assisted by Ideance, a firm that specializes in digital accessibility, as well as other experts in the field who provide

Advice and acceptance testing throughout the process of producing digital content.
Audit of compliance with the RGAA (General Frame of Reference for Improved Accessibility).
Support with the drafting of legal documents, such as the statement of compliance with the RGAA.

Statement of non-compliance with the RGAA

State of compliance

This website is only partially compliant with the RGAA (General Frame of Reference for Improved Accessibility) - version 4.1.2 because of the instances of non-compliance listed below.

Result of testing

The audit of compliance with the RGAA version 4.1.2 conducted in February 2024 by the specialist firm Ideance showed the following results in the tested sample:

The overall compliance rate was 94%. This score was calculated by dividing the number of compliant criteria by the number of applicable criteria.
The average compliance rate was found to be 94.1%. This score was obtained by calculating the average of the rates of compliance of each page.

The other websites or applications published by RATP Connect are governed by their own legal notices and conditions of use.

Non-accessible content

Instances of non-compliance

List of non-compliant criteria:

8.9 The main browsing marker is empty and present in the source code when the main browsing menu is closed on a mobile device.
10.11 The content is not entirely legible in a window with a width of 320px. Notably, this is the case for the écoindex score, as well as some text on the "Legal notice" page and the "Legal notice" link at the bottom of the page.
10.12 Some text spacing parameters cannot be adjusted without the loss of some content or functionality for the text in the "écoindex" inset and the text in the "The power and reliability of the RATP Connect network" inset.

Content not subject to the obligation of accessibility

"The ""CookieBot"" cookies manager and the ""Cloudflare"" security system are exempt. As such, they were not subject to a comprehensive and detailed audit. However, it was verified that their presence did not hinder the use and viewing of the rest of the website."

Drawing up of this statement

This statement was drawn up on February 19, 2024.

Technologies used to build the website

HTML5
SVG
ARIA
CSS
JavaScript

Test environment

The tests were carried out with the following combinations of web browsers and screen readers:

Firefox (122.0.1) / Windows (11) and NVDA (2023.3.3)
Firefox (122.0.1) / Windows (11) and JAWS (2023)
Safari / macOS (17.3) and VoiceOver (17.3)
Safari / iOS (17.3) and VoiceOver (17.3)

Tools for evaluating accessibility

Colour Contrast Analyser
Contrast Finder
Firefox development tools
Web Developer (Firefox extension)

Website pages subjected to compliance verification

Feedback and contact

If you have problems accessing some of this website's content or services, you can contact us by one of the methods listed below to be guided to an accessible alternative or to obtain the content in another form.

Use our contact form.
Send us an email at the following address: contact@ratpconnect.com
Call us at +33 (0)1 58 76 19 84
Write to us at the following postal address :
RATP Connect
6, avenue Montaigne 93160 Noisy-le-Grand

Recourse

This procedure is to be used in the following scenario.

You have reported to the website administrator an accessibility shortfall that is preventing you from accessing some content or services and you have not received a satisfactory response.

Write a message to the Rights Upholder.
Contact the designated representative of the Rights Upholder for your region..
Write a message to the Rights Upholder. Send a letter in the mail (free of charge, no stamp) to the following postal address: Défenseur des droits Libre réponse 71120 75342 Paris CEDEX 07