Accessibility

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This page outlines our commitments with respect to digital accessibility and sets out this website's level of compliance with the applicable regulations and frames of reference.

What is digital accessibility?

Digital accessibility is a set of rules and best practices that cover the functional, graphic, technical, and editorial aspects of digital content.
Compliance with those rules and best practices offers a way to ensure that digital material (websites, mobile apps, PDF documents, etc.) are accessible for people with disabilities.
For example, an accessible website makes it possible to do the following:

Customize the displayed content via the operating system and/or the web browser (increase or decrease the size of the characters, change the font type, modify the color scheme, stop the movement of animated graphics, etc.)
Browse through the content by means of user-assistance technologies, such as a read-aloud feature or a Braille pad.
Browse through the content without using a mouse, e.g. only the keyboard, or with a touch pad or touch screen.
Access videos and audio content with subtitles and/or transcriptions,
Etc.

Digital accessibility commitments

RATP Connect is committed to making its websites (Internet, intranet, and extranet), its mobile apps, its business software, and its digital street furniture accessible in compliance with article 47 of French law no. 2005-102 of February 11, 2005. For the best possible results, digital accessibility is taken into account by all our teams (functional and graphic design, development, contribution, etc.) throughout the process of building and maintaining our websites. Those same teams are assisted by Ideance, a firm that specializes in digital accessibility, as well as other experts in the field who providearticle 47 de la loi n°2005-102 du 11 février 2005.

Statement of non-compliance with the RGAA

This statement applies to the website ratpconnect.com«

State of compliance

This website is partially compliant with the RGAA (General Accessibility Improvement Framework) – version 4.1.2, due to the non-compliances listed below.

Result of testing

The audit of compliance with the RGAA version 4.1.2 conducted in February 2024 by the specialist firm Ideance showed the following results in the tested sample:

The overall compliance rate is 76.9%. This rate is calculated by dividing the number of compliant criteria by the number of applicable criteria.
The average compliance rate is 86.7%. This rate is calculated by averaging the compliance rates of each page.

The other websites or applications published by RATP Connect are governed by their own legal notices and conditions of use.

Non-accessible content

Instances of non-compliance

List of non-compliant criteria:

3.2 – The contrast between text color and background color is not sufficiently high.
6.1– Some links are not descriptive.
6.2 – Some links have no label.
8.9 – Some tags are used only for visual presentation.
9.1 – The page structure is not consistent.
10.4 – Some text is not readable when the font size is increased up to at least 200%.
10.11 – Some content cannot be displayed without horizontal scrolling on a window 320px wide.
10.12 – Certain text spacing properties cannot be adjusted without affecting content or functionality.
11.10 – Some input controls are not used appropriately.
12.1 – The website does not have at least two different navigation systems.
12.8 – The tab order is not consistent.

Additional remarks

Validity of the generated source code

The generated source code of the website pages is not fully valid according to the specified document type. However, for the reasons outlined below, RGAA criterion 8.2 corresponding to this point has been marked as compliant. Officially, WCAG criterion 4.1.1 related to RGAA criterion 8.2 has been removed from WCAG 2.2 and should be considered as always satisfied according to WCAG 2.1 as well as the European standard EN 301 549. In practice, this criterion no longer provides any benefit for accessibility for people with disabilities. Any potential accessibility issues arising from the invalidity of the generated source code are covered by other RGAA criteria.

Unaudited third-party elements

Cookie settings manager

The third-party cookie manager ‘Cookiebot by Usercentrics’ has not undergone a full and detailed audit. However, it has been verified that its presence does not prevent the use or browsing of the rest of the website.

Spam protection system

The spam protection system ‘Cloudflare’ has not undergone a full and detailed audit. However, it has been verified that its presence does not prevent form submission.

Drawing up of this statement

This statement was issued on October 6, 2025

Technologies used to build the website

HTML5
SVG
ARIA
CSS
JavaScript

Test environment

The tests were carried out with the following combinations of web browsers and screen readers:

Firefox 142 and NVDA 2025.2 on Windows 11
Firefox 142 and JAWS 2024 on Windows 11
Safari and VoiceOver on macOS 15.6.1
Safari and VoiceOver on iOS 18.6.2

Tools for evaluating accessibility

Colour Contrast Analyser
Contrast Finder
Firefox development tools
Web Developer (Firefox extension)

Website pages subjected to compliance verification

Feedback and contact

If you have problems accessing some of this website's content or services, you can contact us by one of the methods listed below to be guided to an accessible alternative or to obtain the content in another form.

Use our contact form.
Send us an email at the following address: contact@ratpconnect.com
Call us at +33 (0)1 58 76 19 84
Write to us at the following postal address :
RATP Connect
6, avenue Montaigne 93160 Noisy-le-Grand

We are committed to responding to you within 7 days at the latest.

Recourse

This procedure is to be used in the following scenario.

You have reported to the website administrator an accessibility shortfall that is preventing you from accessing some content or services and you have not received a satisfactory response.

Write a message to the Rights Upholder.
Contact the designated representative of the Rights Upholder for your region..
Write a message to the Rights Upholder. Send a letter in the mail (free of charge, no stamp) to the following postal address: Défenseur des droits Libre réponse 71120 75342 Paris CEDEX 07

Contact ARCOM

To report one or more breaches of digital accessibility regulations, please visit the ‘Report a digital accessibility issue’ page on the ARCOM website.

Contact the Defender of Rights

To assert your rights regarding accessibility issues you have encountered:

Alternatively, you can reach your regional delegate through the directory of the Defender of Rights’ delegates.
Or fill out the complaint form of the Defender of Rights by selecting the topics ‘I am a victim of discrimination,’ then ‘Private goods and services,’ and finally ‘Disability.
Alternatively, you can send a free letter (no stamp needed) by post to the following address:
Defender of Rights
Libre réponse 71120
75342 Paris CEDEX 07